Our lawn and tree care specialists get a lot of questions when they're out and about. At American Turf & Tree Care, we want you to feel comfortable and confident in our services, every step of the way!
That’s why we’ve put together this list of questions that our customers ask the most.
When is my first application?
This is our most popular question early in the season! Our goal is to have your first spring application completed by mid-May. Unfortunately, we can’t control the weather. (Trust us - we’ve tried.)
If Mother Nature gets in the way, our customer service team will work with you to schedule your first application at a time that is convenient for you.
How does American Turf & Tree Care schedule my applications for my lawn or trees?
Our program is designed to give your lawn and trees what they need most at each point in the season, which means our services need to be applied within a certain window of time to give you the best results. Don’t worry - our customer service team will always text/email/call the day before service is scheduled to notify you of service.
You can manage alert settings through your account online, or give our team a call at 970-352-7711 for assistance.
What do I need to do after my lawn application?
We know you’re looking forward to getting outside and enjoying your backyard - but it’s important to let the product dry completely before traffic is allowed on the lawn.
We recommend waiting to mow until the day after your application, watering the application in before mowing, and mulching grass clippings 2-3 times before bagging, if possible. Your lawn care technician will happily to answer any specific questions you might have about altering your normal lawn maintenance routine after our treatments. Your lawn care technician will not happily carry you across the lawn until our treatments dry, but thanks for asking.
Why do you recommend aeration in the fall?
Aeration is most beneficial in the fall because this is the time when the most root growth occurs in grass. Fall is the perfect time to nourish cool season grasses before winter dormancy, and it means you’ll have fewer weeds to battle in the spring.
How do I make sure my services continue next year?
For your convenience, we automatically renew your services unless you request otherwise. Lawns and trees need continual care, and we only want you to have the best!
How can I pay my bill?
The easiest way to pay your bill is to access your account online (with your account number) and follow the “make a payment” prompts. You can sign up for auto-pay or pay each invoice after each service.
We also offer a pre-pay option - pay for the entire season at the start of the year and save 5% on the entire season!
We encourage you to join us in our quest to go paperless and take advantage of online billing, but we still accept checks. We do not accept Monopoly money, candy, or pinky promises as payment.
What if I need to reschedule?
We get it, life happens and sometimes a reschedule is in order. Please give us a call at 970-352-7711 to let us know ASAP, and we’ll do our best to find a day and time that works better for you.
Day-of requests can not be guaranteed since our drivers are already on the road, but we will do our best to accommodate.
What do I need to do to make sure my lawn is ready for service and avoid rescheduling?
Make sure the gate is unlocked, the dog is inside, and the lawn is cleared of debris and toys. We love your dog as much as you do, but treating your yard is a lot harder when Fido thinks we’re here to play.
Also, make sure you’ve had your lawn mowed at least once before service. Overgrown grass makes it more difficult to get our treatments to the roots of your lawn - making it less likely you’ll get the results you want!
My price went up from last year! Why?
Our goal is to provide premiere lawn care services at a fair price. We calculate our prices based on the size of your lawn or trees and also as a function of our product costs. We don’t raise prices just for fun.
If you’d like to speak with our customer service team about your pricing options, give us a call at 970-352-7711.
Why does my lawn look brown during the heat of summer?
You’re not alone! When temperatures are above 80 degrees, it can be tough on the cool season grasses that make Colorado lawns look so good in spring and fall. To keep your lawn from going brown, you should water it at least 3-4 times per week with about an inch of water per watering.
Fertilizer is not a replacement for water, and even the best sprinkler systems are only 80% effective. Remember - we do live in a desert! It can be several weeks without natural rainfall, so if you’re not filling in those gaps, your lawn can suffer.
Want to test this yourself? Try pushing a screwdriver down into the soil. If it stops about an inch deep, your lawn needs more water!