Terms of Service Policy

 

American Turf and Tree Care (ATTC)

Service Guidelines

  1. For your convenience, services automatically renew year to year until ATTC is notified by the customer that changes need to be made to the account.     

  2. Help your technician by ensuring they have access to all service areas and by keeping your beloved pets inside or contained until after service is completed.

  3. While we like to promote adequate watering, our technicians prefer not to get SOAKED on the job! Please keep them dry by ensuring that sprinklers are concluded no later than 7am.  ***See our website FAQ’s for proper watering guidelines***

  4. Day of Service modifications cannot be guaranteed because our technicians are already on the road early in the morning, but we will do our best to accommodate requests if possible. Please make sure to reply to your scheduling text message with any requests. There is a real person on the other end of the text message! :)

  5. We are an eco-conscious company and try to route as efficiently as possible. As such, it could be several weeks before we are back in your neck of the woods, so help us stay green and be mindful of unnecessary rescheduling.

  6. Our technicians watch the weather LIKE A HAWK! Should there be inclement weather conditions in your area, your technician will automatically reschedule your service to be completed as soon as possible.  

  7. We pride ourselves on communication, so please keep us in the loop on any informational changes that need to be made to your account such as updated phone numbers, address, mowing/watering days, payment info, and if so inclined, the birth of your child. :)

  8. ATTC is committed to making a good faith effort to notify the customer the day prior to service via text message or email.

  9. For your security, ATTC offers 3 flexible and PCI compliant payment options (see "What billing options does American Turf & Tree offer?" on our FAQ page):

    • Seasonal Pre-pay: pay for the season prior to the expiration date set on the pre-pay letter sent out to all customers in January.

    • Auto Pay: pay at the time of service billed to a card/ACH account on file.

    • Monthly Budget Billing: pay the total annual service amount divided into equal monthly payments and billed to a card/ACH account on file. 

  10. These "Service Guidelines" are not intended to be an exhaustive list of every scenario nor a “contract”, but a set of general guidelines in order for ATTC to provide all customers with a consistently high level of service.